What should I do if I am
unable to successfully complete a ActiveSync® operation?
Verify that the ActiveSync® Manager is running. If it is not, open the
Palm Desktop software. If the ActiveSync® Manager is running, exit and
restart it.
Click the ActiveSync® Manager icon, choose Connection Settings. Check that the Allow USB setting with this computer is selected.
Make sure the USB cable is connected securely.
Verify that the QC5100 handheld computer is powered on.
Review the QC5100 User's Manual, including its Frequently Asked Questions.
What should I do if the
QC5100 application suite did not synchronize after the ActiveSync® operation?
Verify that the QC5100 Handheld Computer is turned on and the USB connections are secure on the device and the PC.
Verify that the ActiveSync® Manager is running. If the ActiveSync® Manager is running, exit and restart it.
Turn the QC5100 Handheld Computer off and back on.
Open the ActiveSync® application and select Tools, then Add/Remove Programs. Ensure that the Cummins Inc. QC5100 Handheld Computer is shown in the list box and the Install program into the default installation folder option is checked.
What should
I do if the application data did not get uploaded to my PC after the
ActiveSync® operation?
Verify that the ActiveSync® Manager
is version 3.8 or later, and it is running. If the version of ActiveSync® Manager earlier than 3.8, download the latest version from the Microsoft
web site: www.microsoft.com.
Manually start the Launch SyncReports program from the Programs, Cummins, Cummins QC5100 Application Group.
